Shipping:
BST PRODUCTS INC. reserves the right to use alternate shipping methods.We will make every attempt to ship so your item delivery date is observed. Shipping is not refundable under any circumstances. In the event of a return, it must be returned freight prepaid. Returned item(s) must be packaged as original. Cost of shipping and a restocking fee will be deducted prior to issuing any credit. Note that some items are sold with promotional Free Shipping programs. You will be responsible for the actual delivery and return shipping fees incurred to transport your specialty product.  If unit is damaged when returned this will be the responsibility of the purchaser, we suggest insuring the return shipment.

Retractable Awnings: Note shipment to Canada will be charged a flat rate Of $250.00 over the normal pricing!

“Curbside Delivery Information” via common carrier This product ships to the 48 contiguous states only. Estimated delivery time is 2 weeks. Your product usually ships within 3-5 days of your order “Curbside Delivery” provides delivery made to the curb at the end of your driveway. It is not the driver's responsibility to bring freight into house, garage, etc. Drivers do not assist with unpacking, set-up or clean up. Please include a daytime phone number in the shipping information at the time of check out.   Signature is required for delivery, but before accepting and/or signing for your delivery, please inspect your order thoroughly. If the packaging appears to be damaged in any way, please note the damage on the freight bill or refuse the delivery as damaged. If you discover concealed or internal damage after unpacking your item(s), please contact BST Awnings Customer Service http://BstProductsInc.com/support/ within 5 business days of receipt of your order. This will help us improve and expedite your return/replacement experience.

All retractable awnings are shipped using freight carriers. Note that some items are sold with promotional Free Shipping programs. You will be responsible for the actual delivery and return shipping fees incurred to transport your specialty product. Free freight represents a shipping cost of $190.00 or more. Under no circumstance will shipping be refunded. In the event an order is canceled after it has been shipped the actual shipping cost we incurred, including any damage, the initial shipping and the return shipping, will be deducted from any credit that is issued.

BST Products Inc.
1600 Lexington Ave.
Rochester, NY 14606
(585)797-8385